Refund policy

Online Returns - you have 14 days from delivery to return an item to us in a resellable condition with its original tags. We will then have up to 14 days to process the refund. As a small business, we are not able to offer a free returns label and so we recommend using a tracked delivery service as the goods are your responsibility until we receive them.

In store returns - 30 days from date of purchase for full refund or exchange if the item(s) are in a resellable condition with the original tags. Returns are only authorised with a valid receipt.

Faulty or defective items: If you return an item because of an error on our part, or it is defective, we will happily refund the cost of the item and any postage and packing. The item(s) must be returned within 15 days of purchase. This does not include damage caused by improper use and removal. Always read and make certain all users of the product read the instructions before use.

We regret that in accordance with the Consumer Contracts Regulations 2013, implemented on 13th June 2014 we are not liable for the refund of any return postage on Change of Heart items, we will refund the original cost of the goods, if any have been charged on that original purchase.  Where the item or items purchased has/have been personalised, i.e. ski bindings mounted specifically for and to a person's specific requirements these items are not able to be returned under Change of Heart principles.  In any case, all returned items must be returned within 15 days of purchase.

PLEASE NOTE, BECAUSE OF BOTH HYGIENE AND HEALTH AND SAFETY REASONS {CCR 2013 28 (3) (a)} WE REGRET WE ARE UNABLE TO ACCEPT HELMETS AS RETURNED ITEMS AND STRONGLY RECOMMEND. UNLESS A "like for like replacement" THESE ITEMS ARE ONLY PURCHASED IN PERSON, INSTORE.

Items lost in transit: We cannot be held responsible for packages lost in transit: as you are responsible for returning the item(s) to us, as such, we recommend sending the package by Recorded/Special Delivery.