Privacy Policy

If you have bought something from us we will have your email address, phone number and address. If you choose to deliver items to a third-party (such as a friend) we will have their name and address. Information is only used to help us deliver the parcels and contact you.

We also maintain an order history of your purchases. This allows you and us to track your deliveries and review your past purchases. We may offer you a reward for purchases or make an offer we think you might like based on your order history.

We also collect information of a general nature about how many 'hits' our website gets. We monitor the site traffic patterns which tell us which areas of the site are being visited more than others, it also helps us build a more useful site for you.

None of this data will be transfered to a third party (excluding delivery details)

 

SNOWFIT GDPR POLICY

 

  • Why is Snowfit collecting your data?

Here at Snowfit we collect data from our customers for product warranty, product recall, to ship items, to assist customers with insurance claims, and to build a profile for our customers so we can improve our service and make sure that our customers only receive marketing and offers that are relevant to them.

 

  • What data is being collected?

Whether you are visiting us online or instore we may require your name, gender, date of birth, billing/delivery address, orders and receipts, email and telephone number. For your online security, we’ll also keep an encrypted record of your login password. We will also keep details of your transactions and interactions with us in store, online or by using one of our social media portals

 

 

  • What is the legal basis for processing the data?
    • The law on data protection sets out a number of different reasons for which a company may collect and process your personal data, including:
    • In specific situations, we can collect and process your data with your consent. For example, when you tick a box to receive email newsletters.
    • In specific situations, we require your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests.
    • For example, we will use your purchase history to send you or make available personalised offers.
    • We also combine the shopping history of many customers to identify trends and ensure we can keep up with demand or develop new products/services.
    • We will also use your Email address details to send you details about products and services that we think might interest you.
    • Legal compliance - If the law requires us to, we may need to collect and process your data.
    • For example, we can pass on details of people involved in fraud or other criminal activity affecting Snowfit ltd to law enforcement

      In certain circumstances, we need your personal data to comply with our contractual obligations. Such as passing delivery addresses to our courier.

 

  • Will the data be shared with any third parties?

The only time we will share your data is where is required for warranty or insurance purposes. In these cases, we will.

  • We provide only the information they need to perform their specific services.
  • They may only use your data for the exact purposes we specify in our contract with them.
  • We work closely with them to ensure that your privacy is respected and protected at all times.
  • If we stop using their services, any of your data held by them will either be deleted or rendered anonymous
  • How will the information be used?

We’ll only ask for and use your personal data collected for recommending items of interest and to tailor your shopping experience with us. Of course, it’s always your choice whether you share such details with us. We hold no Payment card information on record.

 

  • How long will the data be stored for?
    • Whenever we collect or process your personal data, we’ll only keep it for as long as is necessary for the purpose for which it was collected.
    • At the end of that retention period, your data will either be deleted completely or anonymised, for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning.
    • When you place an order, we’ll keep the personal data you give us for five years, so we can comply with our legal and contractual obligations.
    • Warranties - If your order included a warranty, the associated personal data will be kept until the end of the warranty period.

 

  • What rights do you the data subject have?

You have the right to request:

  • Access to the personal data we hold about you, free of charge in most cases.
  • The correction of your personal data when incorrect, out of date or incomplete.
  • For example, when you withdraw consent or object and we have no legitimate overriding interest, or once the purpose for which we hold the data has come to an end (such as the end of a warranty).
  • That we stop using your personal data for direct marketing (either through specific channels, or all channels).
  • That we stop any consent-based processing of your personal data after you withdraw that consent.

You have the right to request a copy of any information about you that Snowfit holds at any time, and also to have that information corrected if it is inaccurate. To ask for your information, please contact Data Protection Officer or our Customer Services team. Snowfit LTD, Unit C & D Yarefield park, Old Hall Road, Norwich, Norfolk, NR4 6FF

 

 

  • How can the data subject raise a complaint or opt out?

You have the right to request a copy of any information about you that Snowfit holds at any time, and also to have that information corrected if it is inaccurate. To ask for your information, please contact Data Protection Officer or our Customer Services team. Snowfit LTD, Unit C & D Yarefield park, Old Hall Road, Norwich, Norfolk, NR4 6FF

If we choose not to action your request we will explain to you the reasons for our refusal. Whenever you have given us your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent. In cases where we are processing your personal data on the basis of our legitimate interest, you can ask us to stop for reasons connected to your individual situation. We must then do so unless we believe we have a legitimate overriding reason to continue processing your personal data.

Direct marketing

You have the right to stop the use of your personal data for direct marketing activity through all channels, or selected channels. We must always comply with your request

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